IT Service Management
Information Technology Service Management or IT Service Management are those activities which are performed by an organisation to design, arrange, deliver, manage and control various information technology services supplied to clients. There are many companies offering IT Service Management, which can be divided into two major categories. The first is a hardware-based organisation which designs, builds and implements the IT systems and manages them. The second type of organisation consists of people who are involved in the IT process. This kind of organisation may have different roles like a network engineer, a data manager, a quality assurance manager, a software engineer, a network security officer, and also support staff involved in various phases of the IT process.
There are several benefits of IT Service Management. First, it enables organizations to achieve maximum return on investment (ROI). It integrates business processes and technology for improved business processes and ultimately improves the company bottom line. Second, it enables organizations to achieve a smooth and efficient transition of services between legacy and latest technologies. Third, it helps to enhance the value proposition of the enterprise.
In today's competitive market scenario IT Service Management plays an increasingly vital role. The following are 7 examples of IT Service Support, which helps businesses achieve their objectives. These include application capability management, system patch management, desktop and web service application, virtualisation, networking, content delivery, server and storage capacity management, desktop service and software testing. To be sure, these are only some of the many IT Service Services and it doesn't imply that there are not many others.
When a business wants to buy or procure any IT support then the first thing that must be understood is what exactly the IT support service provider does. The service provider must first determine what the requirements of the client are so that it can deliver an optimum IT solution. It must then define services required, how it plans to deliver those services and its approach towards implementing those solutions. When these steps are understood clearly then the IT support provider can start implementing solutions and supporting services for the client. For more take a look at Ascendant.
IT Service Support defines how IT services are delivered to clients. IT service management also includes capacity management, as IT capacity management is an integral part of any IT service delivery process. IT service management also deals with application management, which includes managing the lifecycle of applications, security and audit management. It also includes data security management, which aims at ensuring that data is protected in all circumstances and all the information is safe from unauthorized access. This ensures that a business doesn't lose any of its valuable assets due to information theft.
There are many processes involved in IT service management. These include defining the scope of IT service delivery, defining the service delivery models, testing, maintaining and benchmarking processes and finally defining SLA. All these processes are to ensure successful IT service delivery. Different processes may differ slightly from one company to another but the basic principles of IT service management are the same. They aim at providing quality IT solutions and support by involving all the people in the process and making sure that the goals are achieved in a particular time period. Trad more about Ascendant.
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